2023 State of Patient Engagement Report

Insights from 1700+ patients on what they expect from urgent care in 2023


of patients are interested in getting their annual physical at urgent care

Urgent care recognizes the importance of providing a top-tier patient experience but expectations continue to evolve. What do patients expect in 2023? How should your business adapt in order to meet these evolving needs? 

To answer these questions, we surveyed over 1,700 patients across the Solv platform to understand exactly what they want from convenient care. Find out what they expect when it comes to appointment scheduling, check-in process, primary care services, and dozens of other insights. 

In this report, you will take away:

  • What urgent care patients want when scheduling and registering for care
  • How to speed up patient payments and avoid claim denials
  • Why you should consider expansion into primary care
  • How to generate new patients and repeat visits 

Download the full report to see how patient expectations are changing and how urgent care should respond.

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