--- title: "Brace Your Business: The Complete Guide to Managing Your Urgent Care Business Through Surges and Dips in Patient Volume" description: As healthcare operators adjust plans and business, what strategies should you have in place to mitigate risk to patient volume, reduce attrition, and create a better patient experience? What plan should you have in place to “ride out the wave” of patient volume volatility that comes with being a healthcare provider? How do clinic operators remain relevant in tomorrow’s new health system? image: https://explore.solvhealth.com/hubfs/brace%20your%20urgent%20care%20business%20patient%20volume.png --- Products [ClearPay AI](https://www.solvhealth.com/for-providers/aiclearpay) Remove insurance complexity and collect more up front. [AI Platform](https://www.solvhealth.com/for-providers/ai) Automate your workflow and accelerate growth [Scheduling](https://www.solvhealth.com/for-providers/scheduling) Optimize your visit volume & throughput [Intake](https://www.solvhealth.com/for-providers/intake) Lower wait times with streamlined registration and check-in [Payments](https://www.solvhealth.com/for-providers/payments) Collect more from patients, faster [Maya Voice AI](https://www.solvhealth.com/for-providers/maya) Answer every call and capture every booking, 24/7 [Reviews](https://www.solvhealth.com/for-providers/reviews) Collect more 5-star reviews and acquire more patients [Messaging](https://www.solvhealth.com/for-providers/messaging) Increase rebookings with automated text campaigns [Telemed](https://explore.solvhealth.com/telemed?hsLang=en) Provide modern, seamless virtual care [Insights](https://www.solvhealth.com/for-providers/insights) Reports and insights on patient sentiment, operations, & volume [Integrations](https://www.solvhealth.com/for-providers/integrations) Resources [AI Applications](https://explore.solvhealth.com/ai-applications-for-on-demand-care?hsLang=en) Step-by-step instructions to help you harness the power of AI across your business [Webinars](https://www.solvhealth.com/for-providers/webinars) The latest insights, trends, & expert recommendations [Case Studies](https://www.solvhealth.com/for-providers/case-studies) Meet on-demand care groups who found success with Solv [eBooks](https://www.solvhealth.com/for-providers/ebooks) Tips & best practices to help you grow your business [Blog](https://www.solvhealth.com/for-providers/blog) A library of resources for on-demand care groups [mailto:support@solvhealth.com](mailto:support@solvhealth.com)[Contact Us](mailto:support@solvhealth.com) [Pricing](https://www.solvhealth.com/for-providers/pricing) About us [About Solv](https://solvhealth.com/about-us) Learn about our mission and organization Who we help [Urgent care](https://www.solvhealth.com/for-providers/urgent-cares)[Health systems](https://www.solvhealth.com/for-providers/health-systems) [Careers](https://solvhealth.com/careers) It’s a great time to join Solv [Press](https://www.solvhealth.com/press) The latest news on Solv [Log in](https://manage.solvhealth.com/login)[Request a demo](https://www.solvhealth.com/for-providers/demo/request-demo?utm_source=b2b_desktop_header)[Request a demo](https://www.solvhealth.com/for-providers/demo/request-demo?utm_source=b2b_mobile_header) [Request a demo](https://www.solvhealth.com/for-providers/demo/request-demo) Products [ClearPay AI](https://www.solvhealth.com/for-providers/aiclearpay) Remove insurance complexity and collect more up front. [Maya Voice AI](https://www.solvhealth.com/for-providers/maya) Answer every call and capture every booking, 24/7 [AI Platform](https://www.solvhealth.com/for-providers/ai) Automate your workflow and accelerate growth [Reviews](https://www.solvhealth.com/for-providers/reviews) Collect more 5-star reviews and acquire more patients [Scheduling](https://www.solvhealth.com/for-providers/scheduling) Optimize your visit volume & throughput [Messaging](https://www.solvhealth.com/for-providers/messaging) Increase rebookings with automated text campaigns [Intake](https://www.solvhealth.com/for-providers/intake) Lower wait times with streamlined registration and check-in [Telemed](https://explore.solvhealth.com/telemed?hsLang=en) Provide modern, seamless virtual care [Payments](https://www.solvhealth.com/for-providers/payments) Collect more from patients, faster [Insights](https://www.solvhealth.com/for-providers/insights) Reports and insights on patient sentiment, operations, & volume [Integrations](https://www.solvhealth.com/for-providers/integrations) Resources [AI Applications](https://explore.solvhealth.com/ai-applications-for-on-demand-care?hsLang=en) Step-by-step instructions to help you harness the power of AI across your business [eBooks](https://www.solvhealth.com/for-providers/ebooks) Tips & best practices to help you grow your business [Webinars](https://www.solvhealth.com/for-providers/webinars) The latest insights, trends, & expert recommendations [Blog](https://www.solvhealth.com/for-providers/blog) A library of resources for on-demand care groups [Case Studies](https://www.solvhealth.com/for-providers/case-studies) Meet on-demand care groups who found success with Solv [Contact Us](mailto:support@solvhealth.com) [Pricing](https://www.solvhealth.com/for-providers/pricing) About us [About Solv](https://solvhealth.com/about-us) Learn about our mission and organization Who we help [Urgent care](https://www.solvhealth.com/for-providers/urgent-cares)[Health systems](https://www.solvhealth.com/for-providers/health-systems) [Careers](https://solvhealth.com/careers) It’s a great time to join Solv [Press](https://www.solvhealth.com/press) The latest news on Solv ![brace your urgent care business patient volume](https://explore.solvhealth.com/hubfs/brace%20your%20urgent%20care%20business%20patient%20volume.png "brace your urgent care business patient volume") # Brace Your Business ### The Complete Guide to Managing Your Urgent Care Business Through Surges and Dips in Patient Volume Although the volatility felt in 2020 and 2021 was due to the pandemic, it’s not unusual for healthcare to have major swings in seasonality. Typically business surges from the early fall to late spring, and summertime is considered the slow season.  As healthcare operators adjust plans and business, what strategies should you have in place to mitigate risk to patient volume, reduce attrition, and create a better patient experience? What plan should you have in place to “ride out the wave” of patient volume volatility that comes with being a healthcare provider? How do clinic operators remain relevant in tomorrow’s new health system? *Use this eBook to dive into fresh strategies to brace your business for whatever patient volume trends bring.* You'll discover:  1. **A master plan to brace your business against surges and dips in patient volume.** We're going deep here with specific tips from some of the best urgent care brands in the industry. 2. **Strategies to effectively manage your waiting room during a surge**. We cover load balancing, how to streamline patient registration, tips to better manage your queue, how to reduce phone calls to your front desk, where to triage low acuity patients, and more.  3. **Tips to bring in new revenue when patient volume is low.** From optimizing your processes to honing an effective offline and online marketing strategy to bringing back loyal patients, we cover tons of helpful tips from the pros on how to boost revenue during slower months.  ## Learn how to brace your business for surges and dips in patient volume ### Keep exploring resources for delivering patient-centric care   [![5 secrets to retain your medical office front desk staff](https://explore.solvhealth.com/hs-fs/hubfs/no%20show%20rate%2011.3.21.png?width=250&height=250&name=no%20show%20rate%2011.3.21.png "5 secrets to retain your medical office front desk staff")](https://www.solvhealth.com/for-providers/blog/secrets-to-retaining-medical-office-front-desk-staff?utm_source=hubspot&utm_medium=landing-page&utm_campaign=2022-q1-content&utm_content=brace-your-business) [![5 important lessons healthcare providers can learn from 2021](https://explore.solvhealth.com/hs-fs/hubfs/2021%20lookback.png?width=250&height=250&name=2021%20lookback.png "5 important lessons healthcare providers can learn from 2021")](https://www.solvhealth.com/for-providers/blog/important-lessons-healthcare-workers-can-learn?utm_source=hubspot&utm_medium=landing-page&utm_campaign=2022-q1-content&utm_content=brace-your-business) [![21 healthcare topics patients read the most last year](https://explore.solvhealth.com/hs-fs/hubfs/patients%20reading%20in%202021.png?width=250&height=250&name=patients%20reading%20in%202021.png "21 healthcare topics patients read the most last year")](https://www.solvhealth.com/for-providers/blog/trending-topics-for-patients-and-what-it-means-for-patient-experience?utm_source=hubspot&utm_medium=landing-page&utm_campaign=2022-q1-content&utm_content=brace-your-business) - [Solutions For Providers](https://www.solvhealth.com/for-providers) - [Patient Experience](https://www.solvhealth.com/for-providers/patient-experience) - [Clincial Workflow](https://www.solvhealth.com/for-providers/clinical-workflow) - [Patient Acquisition](https://www.solvhealth.com/for-providers/patient-acquisition) - [Video Telemedicine](https://www.solvhealth.com/for-providers/video-telemedicine) - [COVID Testing & Vaccination](https://www.solvhealth.com/for-providers/covid-testing-vaccine) - [Integration & Automation](https://www.solvhealth.com/for-providers/integrations) - [Resources](https://www.solvhealth.com/for-providers/ebooks) - [eBooks](https://www.solvhealth.com/for-providers/ebooks) - [Case Studies](https://www.solvhealth.com/for-providers/blog.case-studies) - [Blog](https://www.solvhealth.com/for-providers/blog) - [Get Started](https://www.solvhealth.com/for-providers) - [Get a Demo](https://www.solvhealth.com/for-providers/demo/request-demo) - [Pricing](https://www.solvhealth.com/for-providers/pricing) - [Partner Login](https://manage.solvhealth.com/login) - [About Us](https://www.solvhealth.com/about-us) - [Careers](https://www.solvhealth.com/careers) - [Press](https://www.solvhealth.com/press) - [Contact](mailto:support@solvhealth.com) - Looking for Care? - [COVID Testing Near me](https://www.solvhealth.com/covid-testing) - [COVID Vaccine Near me](https://www.solvhealth.com/covid-vaccine) - [Urgent Care Near Me](https://www.solvhealth.com/urgent-care) - [Lab Tests Near Me](https://www.solvhealth.com/lab-tests) - [Pediatric Urgent Care Near Me](https://www.solvhealth.com/pediatric-urgent-care) - [Walk-in Clinic Near Me](https://www.solvhealth.com/walk-in-clinic) - [VA Urgent Care Near Me](https://www.solvhealth.com/va-urgent-care/near-me) - [Certified & Accredited Urgent Care](https://www.solvhealth.com/accredited-urgent-care-centers) [Find Care](https://www.solvhealth.com/search) In the event of a medical emergency, dial 911 or visit your closest emergency room immediately. 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