---
title: Maya for Orthopedics | Solv
description: Maya, Solv's AI phone agent, answers every call for orthopedic practices, matches patients to the right provider and visit type using your scheduling rules, and books directly into your EHR.
---

Maya for Orthopedics

# Turn every call into the right next step.

Maya answers every call, understands what patients need, and guides them to the right provider and visit, without adding more work for your team.

[Request a demo](https://hubs.la/Q04tDhYH0) [Explore the platform →](https://www.solvhealth.com/for-providers)

1M+

calls handled by Maya

24/7

coverage, nights and weekends included

100%

of calls answered, no busy signal

Incoming call

New patient · orthopedics line

LIVE

![Maya](https://explore.solvhealth.com/hubfs/Ortho%20LP/maya-face.png)

Maya

Thanks for calling. Is this a new injury, or have you been seen with us before?

Patient

New injury — I hurt my shoulder playing pickleball this weekend.

![Maya](https://explore.solvhealth.com/hubfs/Ortho%20LP/maya-face.png)

Maya

Got it. Dr. Diggs specializes in shoulder injuries and has an opening Thursday at 10:30 AM. What insurance will you be using?

Insurance captured

Booked in EHR

Routed to physician

New patient Orthopedist Aetna PPO Non-urgent

↓ Maya applies your rules

Dr. ChenMatch

Thu 9:15 AM · New patient slot

Thu 10:30 AM · Follow-up only

Thu 2:00 PM · Procedure block

Meet Maya by Solv

## An AI agent that knows how your practice works.

Maya uses your providers, locations, and scheduling rules to answer questions, book visits, and bring in staff when judgment is needed.

#### Knows your rules

Works from your provider focus, visit types, locations, and escalation paths.

#### Takes action

Finds availability, books visits, and routes follow-up.

#### Speaks 80+ languages

Supports patients in the language they call in.

8x

More visits booked from the phone with Maya.

[See what Maya can do →](https://hubs.la/Q04tDhYH0)

Powered by Solv

## A decade of healthcare technology behind every call.

Solv powers scheduling, intake, payments, and patient communication for thousands of clinics. Maya brings that infrastructure to the phone.

100M+

visits powered by Solv

2,500+

clinics powered by Solv

Solv connects to the leading EHRs

Solv automatically syncs with your EHR through standard healthcare interfaces, including APIs, HL7, FHIR, and robotic process automation (RPA).

![athenahealth, Epic, NextGen Healthcare, Experity, eClinicalWorks](https://explore.solvhealth.com/hubfs/Ortho%20LP/emr-logos.png)

Don't see your EHR listed? We support integrations with many others.

Built for orthopedic workflows

## Navigate complex scheduling with confidence.

Orthopedic scheduling depends on more than availability. Maya accounts for the details that determine where a patient should go.

01

### Understand the need

Capture the information that matters.

- Body area and reason for visit
- New or existing condition

02

### Apply your rules

Match the patient based on your scheduling logic.

- Provider matching
- Location and visit type

03

### Get visit-ready

Collect what's needed and book the visit directly.

- Gather patient details
- Book visit directly to EHR

04

### Keep things moving

Handle the routine work that comes after booking.

- Patient payments
- Follow-up and messaging

Why orthopedic leaders choose Solv

## More calls resolved. More time back for staff.

#### Stay responsive at peak hours

Give patients help when call volume is highest, including nights and weekends.

#### Reduce scheduling errors

Apply the same provider, location, and visit-type rules consistently.

#### Protect staff time

Handle routine questions and scheduling so your team can focus on cases that need their attention.

Frequently asked questions

How can AI help orthopedic practices manage high call volume?+

AI can answer 100% of inbound calls, 24/7, so patients aren't put on hold or added to the front desk queue. Maya answers questions, finds availability, books visits, and routes follow-up when staff need to step in, helping practices book up to 8x more visits from the phone.

How can orthopedic practices automate complex scheduling?+

Orthopedic scheduling depends on more than an open time slot. Maya uses your rules for provider specialty, location, visit type, patient needs, and availability to help patients book the appropriate visit.

Can AI match orthopedic patients to the right provider?+

Yes. Maya can use information about what the patient needs along with your practice's scheduling rules to guide them to the appropriate provider, location, and visit type.

How can orthopedic practices reduce missed calls and hold times?+

Maya answers 100% of calls as they come in, including during peak hours, nights, and weekends. That gives patients a way to get help immediately while reducing the number of routine calls staff have to manage.

What can Maya handle without staff involvement?+

Maya can answer common questions, check availability, book visits, and handle routine follow-up. When a request needs staff judgment or falls outside your rules, Maya can route it to your team with the context they need.

How does Maya handle after-hours calls for orthopedic practices?+

Maya can help patients 24/7, after the office closes, instead of sending every call to voicemail or an on-call workflow. She can handle routine needs immediately and route requests that require staff or clinical attention.

See Solv in your workflow

## Take the pressure off your phones.

See how Maya can handle high call volume, scheduling, and follow-up across your practice.

[Request a Demo](https://hubs.la/Q04tDhYH0) [Hear Maya in action →](https://solv.mutiny.app/specialty-maya-for-billing-and-scheduling-with-rob-video)

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