6 Crucial Themes Shaping the Urgent Care Industry in H2 2023
Urgent care operators are hit with a deluge of data and trends from everywhere, all the time, all at once. What industry trends truly matter to inform sustainability and success in 2023 and beyond? How can patients, staff, and business leaders thrive in the current economic environment?
In this live webinar and Q&A, expert co-hosts Brandon J. Robertson, CEO of UCP Merchant Medicine, and April Gillam, Solv. Head of Industry Relations, share the top 6 trends affecting urgent care centers today. You will takeaway:
- Forecast of the anticipated impact of top trends
- Strategies to optimize your urgent care business for current industry trends
- Trend deep dive: urgent care traffic and volumes
Brandon J. Robertson is Founder and Chief Executive Officer of UCP Merchant Medicine. He formed UCP Merchant Medicine in 2015 and has sought to create opportunities for health systems to thrive in the ever-changing healthcare consumerism space with focus in the on-demand care industry. Over the last 8 years, Brandon has advised hundreds of leaders on approaches and models to optimize patient experience and throughput. To date, 140 urgent care centers utilize the UCP Merchant Medicine model and treat over 1,500,000 visits per year. These sites produce 34-minute average door-to-door times and Net Promoter scores in the 90s. Brandon’s expertise is in healthcare consumer centric modern urgent care, virtual care, and occupational health services. He is an expert in artificial intelligence applications for healthcare as well as Six Sigma and Lean methodologies. Brandon holds an MBA from the University of Colorado with emphasis in Healthcare Administration.
April Gillam is a seasoned healthcare operations executive who is passionate about improving health equity, access, and outcomes through digital transformation. Previously the COO of a successful chain of pediatric urgent cares and telemedicine platform, she has been instrumental in scaling processes, people, and business development execution. After developing collegiate COVID-19 testing programs for the Big XII conference, American Athletic conference, the College Football Playoff Committee in 2020, April made the transition from Urgent Care leadership into digital transformation leadership at Solv Health. April remains an active urgent care private investor and currently serves as the Head of Industry Relations at Solv Health. She also holds a seat on the Urgent Care Association Diversity, Equity, and Inclusion commission.