Holiday Hustle: Strategies for a Strong 2023 Finish
Leading your urgent care clinic through the ups and downs of the holidays is no small feat. Join experienced operators Tammy Mallow and April Gillam who will help you make sure you have your bases covered.
Topics we'll cover:
- Navigating Holiday Surge: Strategies for out-of-state insurance and holiday travelers, increased claim volumes, timely filing, and TOS collections=
- Smart Staffing: Appropriately forecasting & staffing your clinics
- Holiday Cultural Excellence: Motivating & managing staff through holiday hours
- Optimizing Operations: Managing clinic capacity, throughput, & provider efficiency
Tammy and April’s insights are highly relevant for all urgent care owners, practice managers, billing and finance professionals, and healthcare administrators looking to close out the year strong. Save your seat and learn the latest tips and strategies to set your team up for success this holiday season.
Tammy Mallow, of Mallow Consulting is an accomplished senior leader in the on-demand healthcare industry with more than 10 years of experience consulting. Recognized in the industry as a subject matter expert in payer contract negotiations, network and enrollment strategies, payer relations, and provider credentialing. Mallow has a strong record of building and leading successful teams from the ground up and through mergers and is passionate about solving challenges and leveraging established relationships to lobby for change.
April Gillam is a seasoned healthcare operations executive who is passionate about improving health equity, access, and outcomes through digital transformation. Previously the COO of a successful chain of pediatric urgent cares and telemedicine platform, she has been instrumental in scaling processes, people, and business development execution. After developing collegiate COVID-19 testing programs for the Big XII conference, American Athletic conference, the College Football Playoff Committee in 2020, April made the transition from Urgent Care leadership into digital transformation leadership at Solv Health. April remains an active urgent care private investor and currently serves as the Head of Industry Relations at Solv Health. She also holds a seat on the Urgent Care Association Diversity, Equity, and Inclusion commission.