--- title: Webinar | 2023 State of Patient Engagement Report description: Join Solv CEO Heather Fernandez as she walks through the changes in how patients are engaging with urgent care over the last five years. image: https://explore.solvhealth.com/hubfs/webinar%20-%20state%20of%20patient%20engagement%20preview.png --- Products [ClearPay AI](https://www.solvhealth.com/for-providers/aiclearpay) Remove insurance complexity and collect more up front. 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[Maya Voice AI](https://www.solvhealth.com/for-providers/maya) Answer every call and capture every booking, 24/7 [AI Platform](https://www.solvhealth.com/for-providers/ai) Automate your workflow and accelerate growth [Reviews](https://www.solvhealth.com/for-providers/reviews) Collect more 5-star reviews and acquire more patients [Scheduling](https://www.solvhealth.com/for-providers/scheduling) Optimize your visit volume & throughput [Messaging](https://www.solvhealth.com/for-providers/messaging) Increase rebookings with automated text campaigns [Intake](https://www.solvhealth.com/for-providers/intake) Lower wait times with streamlined registration and check-in [Telemed](https://explore.solvhealth.com/telemed?hsLang=en) Provide modern, seamless virtual care [Payments](https://www.solvhealth.com/for-providers/payments) Collect more from patients, faster [Insights](https://www.solvhealth.com/for-providers/insights) Reports and insights on patient sentiment, operations, & volume [Integrations](https://www.solvhealth.com/for-providers/integrations) Resources [AI Applications](https://explore.solvhealth.com/ai-applications-for-on-demand-care?hsLang=en) Step-by-step instructions to help you harness the power of AI across your business [eBooks](https://www.solvhealth.com/for-providers/ebooks) Tips & best practices to help you grow your business [Webinars](https://www.solvhealth.com/for-providers/webinars) The latest insights, trends, & expert recommendations [Blog](https://www.solvhealth.com/for-providers/blog) A library of resources for on-demand care groups [Case Studies](https://www.solvhealth.com/for-providers/case-studies) Meet on-demand care groups who found success with Solv [Contact Us](mailto:support@solvhealth.com) [Pricing](https://www.solvhealth.com/for-providers/pricing) About us [About Solv](https://solvhealth.com/about-us) Learn about our mission and organization Who we help [Urgent care](https://www.solvhealth.com/for-providers/urgent-cares)[Health systems](https://www.solvhealth.com/for-providers/health-systems) [Careers](https://solvhealth.com/careers) It’s a great time to join Solv [Press](https://www.solvhealth.com/press) The latest news on Solv On-Demand Webinar # 2023 State of Patient Engagement Report ### Watch On Demand **84%** of patients are loyal to a specific urgent care Source: 2023 State of Patient Engagement Report Most urgent cares recognize the importance of patient experience and how it translates to their business outcomes, but the question that continues to evolve is, what do patients want? What do they expect? Solv surveyed over 1,700 patients to learn how their expectations on convenient care have shifted since the pandemic. Hear from our CEO and expert on consumer insights, Heather Fernandez, as she shares important takeaways for urgent cares of all sizes, and leave with a clear understanding on how to improve your patient experience. ### **In this live webinar, we’ll explore the following topics and more:**   - What really matters to patients when it comes to convenient care - What services patients are interested in getting done at urgent care - How patient expectations have changed in the last 5 years [![Heather Fernandez Headshot | Co-founder and CEO, Solv](https://explore.solvhealth.com/hs-fs/hubfs/Untitled%20design%20(2).png?width=300&height=300&name=Untitled%20design%20(2).png "Heather Fernandez Headshot | Co-founder and CEO, Solv")](https://www.linkedin.com/in/heatherfernandez/) ## [Heather Fernandez](https://www.linkedin.com/in/heatherfernandez/) [Co-founder and CEO, Solv](https://www.linkedin.com/in/heatherfernandez/) Heather Fernandez is the CEO of Solv and a director on the UCA board. She established Solv to enable consumer access, convenience and transparency in their everyday healthcare while enabling innovative healthcare providers with flexible technology to thrive in a rapidly evolving industry. [![Haneefah Box Headshot | Director Experience and Client Operations, Solv](https://explore.solvhealth.com/hs-fs/hubfs/2023%20Webinar%20-%20Fireproof%20I%20-%20Recession/Haneefah%20Box%20Headshot.png?width=300&height=300&name=Haneefah%20Box%20Headshot.png "Haneefah Box Headshot | Director Experience and Client Operations, Solv")](https://www.linkedin.com/in/haneefah-box/) ## [Haneefah Box](https://www.linkedin.com/in/haneefah-box/) [Director, Experience and Client Operations, Solv](https://www.linkedin.com/in/haneefah-box/) Haneefah Box is an experienced healthcare operations executive, working in both the private and public sectors. With a focus on startups and acquisitions, Haneefah focuses on business and clinical operations, patient process and flow, and leadership development. ## Ready for a stress-free way to help your practice thrive? Increase visits, wow patients, and save staff time with Solv. 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